PicnicHealth is a San Francisco, California-based, venture capital-funded healthcare and technology company. Our mission is to structure the world’s medical data to make it useful. We work directly with patients to collect, digitize, and manage their complete medical records, empowering them with control over their care through a personal health timeline. Through this work we’re building the data sets that power some of today’s most cutting edge medical research. We’re on track for rapid growth in the next year, coming off of our recent Grand Prize finish in Google Cloud’s Machine Learning Startup Competition.
The office in Cebu, Philippines is responsible for medical record processing operations -- RNs, Medical Technologists, Pharmacists and Collections Agents who work with a wide-range of medical records, creating usable databases and beautiful timelines. In addition, the Cebu office is a new tech startup office with its own challenges and opportunities -- ones we feel are best addressed by a strong, local team.
Job Brief
We are looking for a Site Operations Manager who will effectively manage processes associated with Production and Service Delivery. The successful candidate will not only focus on increasing efficiency and productivity but also be capable of managing Operations-related projects and an inclination for continuous improvement.
The ideal candidate is highly analytical and detail-oriented, with Critical Thinking and Problem Solving Skills, and the flexibility and ability to adapt quickly to a fast-paced and constantly evolving work environment.
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Responsibilities
- Monitor daily operations and address potential issues as they arise
- Ensure efficient and cost-effective operational processes
- Establish operational KPIs and conduct regular assessments to check relevance
- Develop, implement, enforce and evaluate Operations policies and procedures
- Analyze and implement changes in Operations process and workflow
- Work closely with the Management team to implement initiatives or changes with a carefully thought out communication plan
- Make relevant policy, planning, and strategy decisions
- Guide Team Leaders to optimize performance across teams
- Work closely with stakeholders and implement strategies to achieve organizational objectives
- Appreciate financial data and recommend solutions that will improve profitability
- Build a culture that encourages top performance and high morale across all teams
- Provide inspired leadership for direct reports
Requirements
- At least 5 years of solid experience in Management, Operations, and Leadership.
- Bachelor’s degree in Engineering, Business or related field
- Knowledge of organizational effectiveness and operations management
- Ability to analyze and interpret data to back up decisions with logical analysis
- Capability to balance multiple priorities and competing demands
- Critical Thinking and Problem Solving Skills
- Outstanding organizational skills
- Excellent communication skills
- Ability to build consensus and relationships among stakeholders
- Previous experience as Operations Manager handling a healthcare or clinical business process is an advantage
Bottom Line
You have to be ready to hustle! We move fast...done is better than perfect, and continuous improvement is important. You must be ready and excited to learn on your feet and help build a growing business.